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Help Mexican customer find right 3d printer bearings

52 Published by admin Aug 12,2024

In June I received an inquiry from Mexico said they need 3d printer bearings. Please help make a quotation and check the shipping cost.When I see the mail. My first reaction was don't have model number, size, quantity and other details. Maybe this buyer is not the end user or they need customized bearings.

So I make a quickly reply. List several 3d printer bearings types. And ask if they have the bearings model number(size, picture) and the quantity they need.If they need customized bearings. They can send us the drawing if they have.

Also they can send us sample.After we receive the sample,we can make the quotation. If they make sense. We can process the order to next step.However,they don't have sample,because the old ones were already broken.Good thing is they can take picture of this 3d printer bearings.

I get the reply from the customer within 2 hours. As expected, the customer sent me a clear photo.And we can identify its model number.Which wrote F-225538.Customer was pretty in hush.Because machine can't work,all of their business had to stop.Urgent matter is to find this important part.F-225538,3d printer bearings,so they can fix device and back to normal.

Luckily this one is a usual model,and we have ready stock.I also replied very soon.I made a formal quotation of this 3d printer bearings.Listed size/price/stock/shipping cost...Then I wait for customer's feedback.Hoping they can give me good news.No unexpected incidents,they replied immedialtey.And yes,this is the one they are looking for.Size and type can match.Next becomes all easy.They can't wait to proceed the order,and I make invocie for them.After receiving payment,we arrange immediately.Due to their special issue,we gave them priority in delivery.It took only 1 week,they got the 3d printer bearings F-225538 and fixed the machine.All business back to normal.

After 2 weeks,customer send me an e-mail unexpectedly.He said thanks for my quick response and our professional service.So they can solve the problem fast.And hope to order more in the future.It's such an honor to win the customer's trust.

If need bearings,any type or brand bearings,don't forget to contact me!

Contact:April
Whatsapp/Wechat:April15315593063
TEL:+8615315593063
email/skype:nsk@llhbearing.com

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