Why Italian customer choose our axial needle bearings

I received an enquiry from a Italy customer about axial needle bearings at about 11 in the evening. The content of the inquiry is very professional, and the client's country and professional mailbox suffix make me affirm that he is a professional and high-quality client.

So I immediately responded to the axial needle bearings that the customer was looking for in a professional and suggestive response and I think this is the primary factor for winning the customer. Sure enough, after more than 10 minutes, the customer replied to my message.And we talked until 1:00 in the morning. We talked very happily through emails. In the end, the customer said to send me samples of axial needle bearings. I was very happy and went to bed at ease.

The next day, I saw Italy time. At 4 pm local time in Italy, I contacted the customer again and asked the customer the courier number of the axial needle bearings sample, but it took a long time to wait for a reply. I feel a little nervous. Did the customer also contact other suppliers? I opened the customer’s inquiry again and found a phone number below. I made a decisive call, and finally it was a false alarm: the client was in a meeting with his client that day, so I didn't read the email.

The customer said that he was very satisfied with us, and saw that we were a SGS certified supplier, and thought it should be very reliable, and he said that he had sent samples of axial needle bearings, and he would give me the tracking number later. Later, I received the tracking number, and looked forward to the arrival of the express delivery every day. After a few days, I finally waited for the express delivery.

After receiving the express, we quickly discussed and analyzed axial needle bearings, and made a quotation based on the customer's situation. After seeing my quotation, the customer didn't say anything, but kept talking about his concern about the quality of axial needle bearings and after-sales service. I judged that he is a person who pays more attention to product quality.

Based on this, I took the initiative to take out our quality-related certificates and previous product inspection reports, and told the customer that if he is sure that he needs to purchase, I can apply for free samples of axial needle bearings for him, and the customer only needs to pay for express delivery. To test whether customers have their own courier account number. As a result, the customer said yes, and gave him his express courier account.

In this way, our engineer took 2 days to complete the sample of axial needle bearings at the fastest speed. After checking the samples repeatedly, I felt that it was perfect. I first took photos and sent them to the customer. After seeing them, the customer was very satisfied and sent me a few thumbs. I also sent the samples out immediately. And after the customer received the samples,we also received the first order of axial needle bearings. After several years, I have established a very good cooperative relationship with this customer.

If you need any brand bearings or any models of bearings, please contact me!

Contact: Grace
Email: ntn@llhbearing.com
Skype:+8618668903871
MP/Whatsapp: +8618668903871
Wechat:GraceXu1234