Customized insulated bearings for electric motors

After the Spring Festival in 2024, I received an inquiry from Russia. The content is as follows:
Hello! Insulated bearings for electric motors needed urgently, please quote.
Fortunately, the procurement manager of this company is of Chinese descent. Under Russian foreign exchange controls, this means that customers will have more ways to make payments and cooperation may be smoother.

After inquiring about the required number of insulated bearings for electric motors, the customer stated that they do not have information on the model, size, etc., but can provide samples. She will send us samples and ask us to provide a quotation. In order to save time, the client company paid a deposit of 30000 during this period. The customer requires us to provide a complete drawing after receiving the sample and then ask them for technical confirmation. When I reported the customer's requirements to the company, the factory was very busy after the holiday and the company did not draw the drawings in a timely manner. I have provided feedback to the boss multiple times, and the client has provided us with samples of insulated bearings for electric motors across countries. If we cannot even provide the basic drawings required by the client, as a client, we will naturally doubt our professionalism. And to make matters worse, the customer informed me at this time and also inquired with another supplier, and the samples have already been sent. I asked the client which one they are. The client may have told us which one they are based on the many "friendships" we have communicated. At the moment I saw the client mention their name, I let go of my worries because it was a long-term domestic client we had cooperation with. I immediately took stock of our current advantages. We have our own factory, have independently exported to countries in the Russian Federation, can accept RMB, and our freight forwarder is also very responsible. We have a lot of experience exporting to Russia. Insulated bearings for electric motors orders are inevitable.

The next morning, after waking up, I went to ask the boss to provide the insulated bearings for electric motors drawings again. One day later, I received the drawings and sent them to the customer for confirmation. In the afternoon, the customer informed us that the drawings were correct and production could proceed. As the customer requested a large quantity, in order to avoid wasting their money and time, we first produced 100 insulated bearings for electric motors samples for testing. After informing the customer that the sample test has passed, we will proceed with shipment and production, striving to catch up with the delivery date.

After nearly 2 months of repeated communication, the customer told me that they have received insulated bearings for electric motors, and the quality of the bulk goods is the same as the sample quality, and they are very satisfied. Thank you for the efforts we have made for this order, and we hope to establish a long-term cooperation with you. They need other bearings, first they need to organize inventory and compile a Bearing Inquiry List You will contact us soon after this work is completed.