My story with my UK client about linear bearings and shafts

On the same day, the company worked overtime, opened the RFQ home page, looked at the RFQ of the linear bearings and shafts issued by the customer and analyzed it in depth. It was found that the RFQ quality of this customer was really good. I decided to contact him and decided to use my business English template. I compare the customer from the UK and I wrote the email and sent it to him.

After sending the email, I will continue to follow up and will continue to pay attention to these more interested customers, but the customer still has no response, and then through an in-depth analysis of his RFQ content about linear bearings and shafts, he found out that before I contacted him. I have already responded to the other three suppliers.

The customer replied to the other person that the customer is there, and the authenticity is not wrong, but the customer has already replied to others. If you contact him now or follow up, it will pull black or dislike, so you can only wait quietly at this time. Continue to pay attention to his dynamics and continue to develop more customers. Of course, don't waste time waiting for customers, you have to use your time to develop other customers, but there is a very good function in the backstage of Ali called (my buyer dynamics) I don't know if you have paid attention to this function. In this category you can see new developments that you have contacted all your customers. I am used to seeing customer dynamics regularly, and the result is very strange after two months! Do you know what it is? (After two months, the customer sent the same RFQ about linear bearings and shafts)

WOW OMG, what did the customer say about RFQ for linear bearings and shafts after two months? On behalf of the customer did not find a supplier of linear bearings and shafts suitable for his requirements, or the customer did not talk to the previous supplier.

This time, contact the customer, the linear bearings and shafts offer template is not the same as the first template, that is why (because it is possible that the customer does not reply because your first template does not attract him, so you You must change the template when you contact the customer twice.) The results of it? The customer really replied to me, what did the reply say?

The customer said he had a big project on linear bearings and shafts of (it means I start from the analysis of customers is not wrong), he added others to his linear bearings and shafts of the sample did not (it shows again why he Send RFQ once.) This time the opportunity is coming. I said to the customer in the reply (Do you want to know why others have done your linear bearings and shafts not good enough?) My words indicate my confidence in my own linear bearings and shafts and my Professional knowledge. Next, the customer replied to me some details about his linear bearings and shafts. Later, I sent a lot of mail. I finally told the customer that we would study your linear bearings and shafts carefully, and then try to give you a reply. What is the result? When we researched the customer's linear bearings and shafts, we found that the project was really big, it took a lot of money, and it needed a lot of details, so I didn't choose to respond to the customer so quickly, but I was patiently studying how to do his linear bearings and shafts. What did the customer say in an email?

The customer said that he is still waiting for my linear bearings and shafts offer, do you pay attention to the time, from January 8th to the 18th we have not reported the price of linear bearings and shafts to customers, the customer will take the initiative to find us, then Explain that the customer's first impression of us is still very good, and it is possible that the customer can't find someone else to operate the project. Of course, you can reply to the customer's linear bearings and shafts quotes later, but you have to give the customer a more reasonable reason. Don't just find an excuse. Let's see what I say to the customer.

I deliberately told the customer (sorry, we are very busy with the large orders of our German customers recently, we will give you the answer very quickly), some people say why choose Germans and not choose other countries, because you know (German) The quality of the products is high, and the British especially like the Germans, so my reply will make the customers more confident about us. What is the result? The customer came to an email and let me know that my (think outside the box is really good). We see what the customer says, the customer starts talking to me about the difference between each material, and finally decides to choose a certain material. However, at that time, it was already at the end of January. China is almost new year. I told the customer very clearly that the samples of linear bearings and shafts may not be sent to you until the end of the year. The customer also understands and tells me ( happy New Year)
During the Chinese New Year, I still chat with customers, communicate, keep in touch, can't all contact, this is not right, chat and talk a lot of things, deepen my relationship with customers, chat until the samples of linear bearings and shafts are done, I will take a picture to show the customer.

The customer was so satisfied with the samples of linear bearings and shafts and asked us to start producing large quantities of goods. However, we found a big problem after making samples of linear bearings and shafts. At that time, our estimated price was (xx), but we did After coming out, I found that the price should go up, and the price increase is more than one or two dollars, and the price increase is 6 dollars, Scorpio! ! ! At that time, I was very worried and hesitated because I was worried about the customer's unhappiness or worried that the customer felt that I was cheating on him at the time, but you must tell the customer all the situation anyway, I wrote an email to tell him about it.

The customer sent me a message and I was very happy. The customer said that the price of linear bearings and shafts was no problem. I slowly communicated the details of the orders of linear bearings and shafts with the customers, and in order to make the customers feel more assured, we recommend (trust order). The customer agrees that we will draft the order for linear bearings and shafts, send it to the customer, confirm and deliver the customer.

If you need any brand bearings or any models of bearings, please contact me!

Contact: Grace
Email: ntn@llhbearing.com
Skype:+8618668903871
MP/Whatsapp: +8618668903871
Wechat:GraceXu1234