Win the order of metric needle roller bearings from customers!

1. Carefully analyze the inquiry content
On June 1, 2023, we received an inquiry from an American buyer requesting our metric needle roller bearings. After receiving the inquiry, I checked it at the first time. The inquiry given by the buyer was very detailed, clearly informing the demand quantity, the receiving address, the preferred mode of transportation, Haipai and FedEx, his WhatsApp, and so on. The buyer's information was also very complete, which can be judged that this is a very interested precise buyer. After replying to the quotation email in detail, I immediately added the buyer WhatsApp and once again sent our quotation to him via instant messaging.

2. Timely communication and follow-up with buyers
Because the buyer did not reply to the metric needle roller bearings quote sent on the platform and email, I once again sent him a screenshot of the metric needle roller bearings quote through WhatsApp. This time, I quickly received a response. The buyer asked me to report the DHL shipping cost and total price again, and immediately I asked the freight forwarder to calculate the shipping cost and report it. Then, the buyer asked him about the tariff issue he was concerned about and said he wanted to include taxes. As the express delivery I had consulted earlier did not include taxes, I immediately followed his request and found a dedicated tax channel to report the shipping cost and total price. The buyer was very cheerful. After having no objections to the quotation, they directly asked me to start PI FOR metric need roller bearing, and then arranged for T/T payment the next day.
Tips: Usually, when replying to inquiries on the platform or via email, customers may not necessarily check their responses in a timely manner, so instant messaging tools should be utilized to communicate and follow up with buyers in a timely manner; If not, you can try contacting on TM. Some potential buyers will reply on TM, but you need to send a message while the other party is online to increase the chances of buyers replying.

3. Continuous service is important
Because the buyer need metric needle roller bearings, it's all the standard model.I will prepare the goods for the buyer in advance and inform them of the approximate number of days to complete. This is to leave an impression of good and fast service for the buyer. After all the metric need roller bearings are ready, I immediately take photos and send videos to the buyer. I try to display in detail all the models of metric needle roller bearings purchased by the customer in the pictures and videos, so that the buyer can have a practical understanding and experience of the quality of our products before receiving the goods.
After the buyer confirms that there are no issues with the pictures and video content, I will start arranging for shipment. Or you can track the logistics information of the tracking number and forward it to my customer as soon as possible to inform us that we have shipped the goods. And inform us that we will also follow up on the transportation situation.

Tips:

After the metric needle roller bearings have almost arrived at the destination port, remember to remind the buyer in a timely manner. Next, regularly inquire about the buyer's satisfaction with the product, sales status, etc., update the quotation and recommend new products regularly to see if the buyer has any additional needs. After the buyer places an order and completes the transaction, it does not mean that the cooperation ends. The continuous after-sales service needs to be maintained

If you need any brand bearings or any models of bearings, please contact me!

Contact: Bella
Email/Skype: skf@llhbearing.com
Tel/Wechat:+8615318805907
Whatsapp: +8615315596312