Why the customer choose our rolling element bearings?

The first inquiry of customer that he need the rolling element bearings, and the photo of the rolling element bearings is attached to the attachment. After simple and preliminary communication, we have given the parameters and quotation of rolling element bearings.

The customer often buys things from China. As soon as the quotation was sent, he sent the drawings and parameters of his peers and told me that the quotations of other companies were 900USD cheaper. I asked if I could follow the parameters of their rolling element bearings. Design requotes while reducing costs.

We took a closer look. The drawings of the other party were very beautiful, but the quality of the actual photos was very poor. It was obvious that there was a doubt that the materials were cut. The key is that the load on the rolling element bearings on their drawings was one third less. This load cannot meet customer requirements! Moreover, the surface of the rolling element bearings has pits, which are very rough. Without our rolling element bearings beautiful design, of course, the cost will be low.

The load of our rolling element bearings is standard and meets customer requirements. In the attitude of taking each customer seriously, I still patiently explain to customers why our rolling element bearings is expensive.

But the customer still didn't give up. After asking us to go back and forth a few times according to the low configuration quote, I had to give up the order of the rolling element bearings and told him: we will not reduce the parameters of the rolling element bearings. Reduce the price to win this order, because the end customer needs to buy a product that can run stably, we do not want to take this risk to lose our company's good reputation, and more importantly, we also hope that customer can become a long-term cooperation with us Partners do not deal with after-sales issues and complaints, maybe we still have opportunities for cooperation next time.

After hearing that, the customer was silent. As soon as I came to work the next day, I saw his message on skype: we decided to buy samples of 10 rolling element bearing from you and other homes for comparison and use. The peers updated the prices according to your parameters and confirmed the order. 

As soon as I saw that the price was still 250USD cheaper than ours. Forget it, the price was not earned or lost, and I agreed with the customer's target price. Then I changed the price of the rolling element bearings to the official PI and told him the price. The validity period is only 5 days, and is specially approved by the leadership ... If the deposit has not been received by then, you can only use the previous price.

After waiting 3 days like this, I received the customer's remittance bill.

If you need any brand bearings or any models of bearings, please contact me!

Contact: Grace
Email: ntn@llhbearing.com
Skype:+8618668903871
MP/Whatsapp: +8618668903871
Wechat:GraceXu1234