Customer ordered ceramic ZrO2 bearings with nonstandard size

  In our company, the customization requirements of ceramic ZrO2 bearings have always been one of our most important concerns. Only by carefully understanding customers' needs can we provide them with perfect solutions. When Owen's customer from Australia communicated with us and requested his customized ceramic ZrO2 bearings, our team immediately took action. Firstly, we have confirmed the customer's requirements and expectations for bearings, including material, speed, load, drawings, quantity, and other aspects.

  According to the customer's detailed requirements, he want R8 ceramic ZrO2 bearings.Obviously,he wanted sample first.Then we check our inventory immediately.Good thing is we have ready stock for 2 samples.We arrange shipment as fast as we can.After a week,customer got the sample and he was gonna to install them.So he can test our quality.And here is a little accident.Customer said that the width of R8 ZrO2 bearings should be 7.938mm,but what we shipped is 6.35mm.For us,it is not good.Because open type is 6.35mm,but customer need thicker.We ask him how to fix it,we'd like to help.He said not a big deal,he can use 2 spacers can totally work.A false alarm...Then the only thing I can do is wait.During this time,I also contact customer from time to time.

After another week,I got feedback from customer.He brought us good news.Our bearing can totally meet his requirements.And they work on his device very well.He'd like to consider ordering more.Then we need confirm more details.Firstly,the important thing is size can't be wrong this time.Secondly,customer had more detailed needs.For the large quantity,he want this batch R8 ZrO2 bearings can be sealed.Besides,he asked if it's possible that make it cageless,full of balls.After knowing all customer's requires,I forward to our technicians.And after confirmation,we can produce according to his needs.

  Then next parts are all easy.We quoted for customer for this new order.And MOQ,he was satisfied with our price and lead time.He was happy that we can finish this order in 20 days.So he finished payment very soon.And our technician made a drawing to double confirm.And he said that he was surprised by our professional knowledge and good service.And we are also glad that we can provide customer good bearings and experience.

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Contact: April
Email: nsk@llhbearing.com
Skype/Wechat:April15315593063
MP/Whatsapp: 008615315593063